Good to know
Cancellation after payment is unfortunately no longer possible. A refund is only possible when the museum has to cancel the programme due to government measures.
A booking for a guided tour alone does not give access to the museum. In the case of a regular tour, you can book the tour and the entrance fee at the same time. In the case of a private tour, you first book your entrance ticket and then the tour.
Please note that you must book a private tour at least 14 days in advance. First choose the date and start time of your tour and include this in your booking for the entrance ticket.