Introduction to library public services

Abstract

"True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, the authors marry the importance of the help ethos with a plethora of technological tools and techniques. Each chapter covers the role, purpose, and philosophy of major functional areas of public service, including points to ponder, forms and flowcharts, review questions, and suggested readings. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern. Coverage of such essential topics as circulation, reference, interlibrary load, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications."--Jacket.

Contents

1. Introduction -- 2. Staffing -- 3. Customer service -- 4. Reference services -- 5. Reference sources -- 6. Information literacy instruction -- 7. Interlibrary loan and document delivery -- 8. Circulation services -- 9. Reserve services -- 10. Serial services -- 11. Media services -- 12. Government information -- 13. Archives and special collections -- 14. Programming -- 15. Security issues -- 16. Assessment.